Arizona State Hospital implements regular training sessions to enhance patient care.

The Arizona State Hospital (ASH) started hosting monthly Lunch and Learn sessions to keep employees updated on the latest strategies in inpatient psychiatric treatment. These initiatives aim to maintain a high standard of care for patients, ensuring all team members deliver consistent, quality treatment.

ASH staff undergo training focused on critical principles of patient care and conflict intervention. These include being attentive and engaged, displaying empathy, maintaining professional behavior, being aware of patient-specific needs, and managing personal reactions to patients’ behaviors. Staff are also trained in dealing with situations that require setting boundaries, responding to challenging situations, and moving forward after difficult interactions.

These principles guide how staff engage with patients and how they navigate patient care. As part of their training, staff members are encouraged to reflect on questions such as the most effective style of engagement for a patient, how to best convey empathy and validation, managing personal boundaries while encouraging others, and staying professional while providing compassionate care.

By modeling compassionate and professional behaviors, ASH hopes to provide a safe setting for patients to manage their illnesses, develop interpersonal skills, and learn coping mechanisms. These skills are designed to assist patients in successfully reintegrating into the community upon discharge. The hospital’s commitment to quality care serves as a firm foundation for patient success in outpatient community settings.